Terms of Service

1. The service

Mortar turns your plain-language descriptions into real Django applications: it generates code, gives you a live preview, and can host the published app, connect or register domains, send your app's transactional email, and wire payments. Features, plans and prices are described in the product and may evolve.

2. Your account

Keep your credentials safe — you're responsible for activity under your account. Provide accurate information, be at least 16, and use one account per person. Tell us immediately at support@mortar-ai.com if you suspect unauthorized access.

3. Plans, credits & billing

• Building requires an active subscription. Each plan grants a monthly pool of build credits that the AI spends as it works; the pool resets each billing cycle. Top-up credits don't expire and carry over.
• Credits are consumed by work performed (including builds that you later change your mind about) and are not redeemable for money.
• Hosting is a flat monthly subscription per published app — unpublishing stops future charges. Your app's data is kept for a retention window after unpublishing, then deleted (with email warnings first).
• The dedicated email server is a monthly subscription per project. Domain registrations are yours, renew yearly, and are non-refundable once registered (you can transfer a domain out after 60 days).
• Billing is handled by Stripe. Prices may change; existing subscriptions get notice before a change affects them.

4. Your code and your data

The application code generated for your projects, and the data in them, belong to you. You can export the full source at any time and run it anywhere — no lock-in. You grant us the limited rights needed to operate the service: to store, build, host, back up and transmit your project content, and to process it with our AI provider to fulfil your requests. If you list an app in the public Explore gallery, you let us show its name, tagline and screenshot until you unlist it.

5. Published apps — your responsibilities

Apps you publish are yours: you are the publisher, the merchant (if you sell), and the data controller for your users. You're responsible for your app's content and conduct, its legality, its privacy notice, and support of its users. For the data your users entrust to your app, we act as your processor as described in the Privacy Policy (section 3), processing it only to run the app or as you instruct.

6. Acceptable use

Don't use Mortar to build or run anything unlawful, deceptive or harmful — including malware, phishing, scams, IP infringement, harassment, or apps that process data you have no right to process. Don't send spam: the email features are for transactional mail your users expect, and sending is automatically paused when bounce or complaint rates spike. Don't attempt to break the platform's isolation, abuse the AI or the credit system, or resell the service itself. We may suspend or restrict an app or account that endangers other customers, the platform, or its sending/hosting reputation — where practical, we'll tell you why and how to fix it.

7. Payments features

If your app takes payments with your own Stripe keys, that relationship is between you and Stripe. If you enable Payments via Mortar, the separate Maker Terms apply, including the 3% platform fee.

8. Our platform

Mortar itself — the platform, its build system, templates, brand and site content — remains ours. These terms don't transfer any rights in the platform to you (and, per section 4, don't take any rights in your app from you).

9. Availability

We run the service with care (isolated builds, backups, monitoring) but provide it without a guaranteed uptime level. Maintenance and incidents happen; we work to keep them rare and short.

10. Ending things

You can stop anytime: cancel subscriptions, export your code, delete projects or your account. We can suspend or terminate accounts that materially breach these terms; unless the breach makes it impossible, we'll give you notice and a chance to export your work. Sections that by nature survive (ownership, liability, governing law) survive termination.

11. Disclaimers & liability

The service — including AI-generated code — is provided as is. AI output can contain mistakes: review your app before relying on it for anything critical. To the extent the law allows, we're not liable for indirect or consequential damages, and our total liability for any claim is capped at the fees you paid us in the 12 months before the claim. Nothing here limits liability that cannot legally be limited.

12. Law & changes

These terms are governed by Bulgarian law; EU consumers keep the protections of their home country's law. If we change these terms materially, we'll give notice on the site and by email; continuing to use the service after the effective date means you accept the change.